I was boiling last week when I was trying to make a call to a service provider but the call went unanswered. It was a task that needed attention via a conversation to communicate some verbal instructions until the real essence of the task was successfully communicated.

I had e-mailed the draft copy of the task ahead, but still felt that before the task proceeded to production, I needed to communicate certain elements in order to prevent any mistakes or errors.

So, I rang the provider. But all calls were not answered.

Using an sms text is as good as nothing.

Later I had to express to the provider that it was frustrating that my calls were not answered in a timely fashion.

Regardless of whatever his explanation was to justify why he couldn’t take my calls, the point remains that it’s bad business etiquette to not answer calls. Whatever said, it’s bad not to. Period.

So, we all need to take all calls, reply all messages, reply all e-mails. It has to be predictable to the other party that their matters and communications will be handled.

So, to this provider, I know I am a small fry but then… answer my calls. I could link you to your dream client but then your lack of respect to my calls is preventing me from doing so. I don’t think I can risk my close contacts to be treated in the fashion of how you are treating me.

Fair enough?